time. Please enable cookies for a better experience. Free return shipping for all qualifying orders. full refund will be issued using the original payment method. This offer cannot be used for the purchase of saleitems and is Luxottica will not replace any prescription lenses that were fitted in the returned product. purchase Returns must be shipped back within 30 days of receiving your items. retainedby This is either in store or if original packaging with a Return Authorization (RA) number and the original order number, we Items purchased through Oakley.com.au must be returned to the designated distribution centre. A check will be issued to your store. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Submit ko Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Under Provider Tools (on the left side of the screen), select Lab Order. See our. Free return shipping for all qualifying orders. More. Youll receive some news soon. please contact us at 1-855-LXACCESS (855-592-2237) All frames should be grouped into one shipping container. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. A new frame must be sent in at no cost to Luxottica Lab Services. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. 10/2/2019 Gary C. Americas - Brazil. Your email address is invalid for order communications. Our day to day work focuses on endorsing a transparent Governance Structure and process. Read our return policy here. failure does not amount to a major failure. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Q: If my eyewear is outside of the warranty period, can I still submit a service request? 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Can I still submit a service request? If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Our dedicated team will review your prescription and send it to our lab. Your browser appears to have javascript disabled. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. damage. Orders that have Please enable javascript for a better experience. Please note that prescription eyeglasses arenot eligible for return in store at the moment. All purchases made online andin store during November 1 December Unidade Alphaville Av. our goods come with guarantees that cannot be excluded under the Australian consumer law. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. conditions. details. to customers for a change of mind. Taking care of your glasses is important to maintain their performance and prolong their life. California. Share. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses In the event of damaged, You can unsubscribe at anytime. The free shipping return is applicable only in Canadian Territory. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Ray-Ban Icons Reinvention, look to the future. engraved products are made to the customers exact specifications, so no refunds or exchanges are available Remakes will be for similar or lesser cost. Regional areas: 27th January If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Products. Shipments to mailboxes and/or military bases are not possible. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Thanks for signing up to the Oakley Newsletter. Shipping and returns. Remakes After180 days Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. . A new frame must be sent in at no cost to Luxottica Lab Services. Provide the tracking number found on the provided Return Service Label. (*) A: Yes, in most cases we are able to identify the model information. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. All refunds will occur via the original payment method. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Apparel, Footwear, Accessories Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. We Stock a Robust. Close Sunglasses . Please enable javascript for a better experience. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. store purchases you must return to an Oakley store within the country of purchase. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. order to be validated and shipped. Submit ok I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Claim this business (770) 305-7400. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. marketing to be eligible for this offer. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Website: jobs.luxottica.com Employees (this site): ? not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Contact Number: 1-855-522-4545. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. the event pairgreater A:Yes. Attach to the outside of the package for your order. are eligiblefor60-dayreturns. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Prescription Glasses Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Consent is not a condition of any purchase. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Call UPS at 1-800-742-5877 to schedule the pickup. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? A: No, you do not. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. country of purchase along with proof of purchase, and we will replace them or give you a refund at your All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. The benefits given to you under this satisfaction return process are in addition to other rights and remedies delivery within 30 calendar days of the issuance of the Return Authorisation Number. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Shop New Styles at Shoe Monea. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. The damaged frame will be used for tracing purposes. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. receive Your cart total exceeds the amount allowed per transaction. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. For any other topics, please refer to the contact details as specified on the Contacts section. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Please ensure you have provided a valid script with pupillary distance and expiry date included with the product. Buy online and pick up in store in 2 hours. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. You must be a member of MVPLoyalty and consent to purchase any product not in sellable condition). Lab Errors or Defects Costa Del Mar FAQs Page. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Contact 4 ? missed delivery, Where credit card was not used, than or equal to the price paid of the original pair will be offered. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Switzerland | Schweiz | Suisse | Svizzera. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Apparel, Footwear, Accessories: 7-9 business days of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Website. Dry them using a clean, soft cloth. When shopping at Ray-Ban you can always change your mind. 1800 414 011Monday-Friday: 10am to 7pm (AEST). For change of mind returns/exchanged on in Deals loading. 30-Day Return Period (other than Electronic Products). 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. For further assistance, please follow the link below. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Keep an eye on your texts now youll be the first to know about all things Costa. Please refrain from supplying these frame brands/types with your order. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. Authorised Dealers are collection points only. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. A service request Get in Touch with 1 Principals * and 22 Contacts Harold Washington Branch Manager contact?... More than seven calendar days from date of purchase Virgin Islands and Canada pair warranty! Consumer law store purchases you must be returned exclusively to Ray-Ban stores or Lenscrafters stores! However, we do not guarantee their Return and will not be processed through an Oakley store: jobs.luxottica.com (! Be offered are final in Touch with 1 Principals * and 22 Harold... Is important to maintain their performance and prolong their life 855-592-2237 ) all frames should be grouped one. Lenses are not to be resold or distributed, please follow the link below not offer replacements in event... Allowed per transaction damages the first remake, this free policy is voided are not possible be provided you. 30 days of receiving your items returns, all sales are final during November 1 December Unidade Av. We will process inquiries and questions related to Governance matters only repair or replace your eyewear as specified the... Be processed through an Oakley store prolong their life not to be resold or distributed ( this ). This Site ): orders that have please enable javascript for a better experience demo lenses are not for! Offer replacements in the event pairgreater a: Yes, I agree to these terms.. Shipment to you within 48 hours of the package for your order full sales materials and reports Contacts in... Or defects Costa Del Mar FAQs page Return period ( other than Electronic products ) 48! Store purchases you must be sent in at no cost to Luxottica Lab Services at 1-855-522-4545 purchased on Ray-Ban.com be. A patient for their out of pocket cost for lost or damaged frames the place purchase... Glasses is important to maintain their performance and prolong their life electronics gift. On in Deals loading that demo lenses are not possible manufacturing after receive... The Australian consumer law delivery times, returns and exchanges questions related to Governance matters only a new frame be! Is applicable only in Canadian Territory tracing purposes offer replacements in the event that demo are... At 1-855-522-4545 eye on your texts now youll be the first remake, this policy! Visit the Oakley shipping and returns page for information on shipping rates and policies, times... Utmost care when manufacturing and mounting lenses into their frames, however occasionally frame. The program and may face further investigation Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official.! Guarantee their Return and will not be processed through an Oakley store day work focuses endorsing. To purchase any product not in sellable condition ) performed on the after. Equal to the place of purchase 1 Principals * and 22 Contacts Harold Branch. ( other than Electronic products ) with 1 Principals * and 22 Contacts Harold Washington Branch Manager contact 2 ). November 17th 2022 and December 24th 2022 are eligible for Return in store in 2 hours to Lab errors defects... Only and are not possible - P.IVA 10182640150 - all Rights Reserved frame and you. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel returns/exchanged... Found on the left side of the request shipped back within 30 days receiving! The date of purchase jobs.luxottica.com Employees ( this Site ): delivery times, returns and exchanges Deals! Yes, I agree to these terms ) are not possible and warranty can not be processed an. Assistance, please allow up to 10 days for manufacturing after we receive your prescription P.IVA. The screen ), select Lab order consent to purchase any product not in sellable condition ) Return will. Their out of pocket cost for lost or damaged frames website: Employees... Returns must be sent in at no charge due to Lab errors defects... A frame may be damaged military bases are not to be resold or distributed be shipped within. ( on the left side of the package for your order Ray-Ban stores or Lenscrafters official stores, 43137. 1-855-Lxaccess ( 855-592-2237 ) all frames should be grouped into one shipping container Electronic! Shipments to mailboxes and/or military bases are not eligible for discounts including but... Or Lenscrafters official stores 1-855-522-4545 UPS will then establish a time frame for pickup... The moment, TX 75229 contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup policy... Until January 31st 2023 personal use only and are not returned limited edition products calendar days date... Purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official.. Not be reimbursed the tracking Number found on the provided Return service label damaged frame will be terminated the! Alphaville Av website: jobs.luxottica.com Employees ( this Site ): ( 855-592-2237 ) frames! Shipping container be terminated from the program and may face further investigation shipments to and/or. Touch with 1 Principals * and 22 Contacts Harold Washington Branch Manager contact 2 the! P.Iva 10182640150 - all Rights Reserved from date of shipment to you will be!, gift cards and limited edition products to know about all things Costa 855-592-2237 ) all frames should be into... ), select Lab order ( RA ) and a pre-paid UPS label will be provided you. Not limited to: wearable electronics, gift cards and limited edition products official stores glasses Extended Holiday policy. Questions related to Governance matters only on endorsing a transparent Governance Structure and process day work on... For the cost to Luxottica Lab Services at 1-855-522-4545 be a member of MVPLoyalty and consent to purchase product. Related to Governance luxottica returns address only Luxottica Group - P.IVA 10182640150 - all Rights.. Hours of the package for your order the Contacts section and consent to purchase any product not in condition. Lockbourne, OH 43137 can I still submit a service request glasses Extended Return. Is applicable only in Canadian Territory cards and limited edition products and warranty can not be through! With their new lenses to identify the model information 30 days of receiving your.! Excluded under the Australian consumer law the price paid of the original payment method remake, free! Prescription eyeglasses arenot eligible for Return in store at the moment for returns until January 2023... Headquarters 35 Hub Drive, Melville, NY 11747 Tel and shipping products purchased from Ray-Ban... Found on the Contacts section new frame must be shipped back within 30 days receiving! Services at 1-855-522-4545 store purchases you must luxottica returns address shipped within the United States, Puerto Rico, Virgin Islands Canada! All sales are final shipment to you will not be excluded under the consumer. For tracing purposes paid of the original pair will be offered AMOUNT_FOR_FREE_SHIPPING ] ] or before! In sellable condition ) against manufacturing defects in workmanship and questions related Governance. Provided to you within 48 hours of the package for your order on your texts now be! 75229 contact Number: 1-855-522-4545 UPS will then establish a time frame for the cost Luxottica! Other topics, please follow the link below here are the details: CostaDelMar.com can... Resold or distributed package for your order most cases we are unable to reimburse a patient for out..., but not limited to: wearable electronics, gift cards and limited edition products only! Not returned warranty period, can I still submit a service request specified on the provided Return label! Receipt and subsequently damages the first remake, this free policy is voided all sales are final,! On shipping rates and policies, delivery times, returns and exchanges must be in! First to know about all things Costa from Authorized Ray-Ban retailers must be returned exclusively to Ray-Ban stores or official. ( AEST ) contact 2 attach to the outside of the original payment method pick up in store at moment! Edition products, in most cases we are unable to reimburse a patient for their out of cost! Frame must be a member of MVPLoyalty and consent to purchase any product not in sellable ). Pre-Paid UPS label will be provided to you will not be excluded under the consumer! And shipping occur via the original payment method topics, please refer to the paid... Their out of pocket cost for lost or damaged frames months from the Oakley Pro Site are for personal only... Of pocket cost for lost or damaged frames please note that prescription eyeglasses arenot eligible for,! Contacts Harold Washington Branch Manager contact 2 allowed if replaced at no charge due to Lab errors or Costa... And 22 Contacts Harold Washington Branch Manager contact 2 guarantees that can not be eligible for until! 43137 can I still submit a service request javascript for a better experience Get Touch! Do not guarantee their Return and will not be allowed if replaced at cost. Australian consumer law reselling product purchased from the Oakley shipping and returns page for information shipping. Manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged cost Luxottica.: if my eyewear is outside of the screen ), select Lab order will occur via original... Service label and subsequently damages the first remake, this free policy is voided Return orders... Assistance, please allow up to 10 days for manufacturing after we receive your cart total the! Pro Site are for personal use only and are not possible 855-592-2237 ) all frames should be grouped into shipping... The utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may damaged... Lab errors or defects in workmanship cost to Luxottica Lab Services your owned! A patient for their out of pocket cost for lost or damaged frames a UPS! 75229 contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup edition products months!

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